Terms & Conditions

Last updated: 6 October 2026

This website and our services are owned and operated by RAM SATESH & ASSOCIATES (SSM 202603262795 (LA0093858-X)), a sole proprietorship registered in Malaysia under the Registration of Businesses Act 1956 (“we”, “us”, “our”). By using this site or engaging our services, you agree to these Terms and our Privacy Policy.

1. Acceptance & changes

If you do not agree to these Terms, please do not use this site or our services. We may update these Terms at any time; the latest version is always on this page. Continuing to use the site or services after a change means you accept it.

2. Our services

• Lead Generation & Growth: paid ads, SEO, social media, landing pages, lead magnets
• Sales Automation & CRM: CRM setup, email automation, pipeline design, follow-ups, workflows
• System Development: custom software, API integrations, database design, web and mobile apps
• Revenue Operations & Optimisation: CRO, process optimisation, forecasting, audits, analytics

The exact scope, deliverables, timeline and price of each engagement are set out in a separate proposal, service agreement or statement of work. If that document conflicts with these Terms, that document wins.

3. Eligibility

You must be at least 18. If you engage us on behalf of a company, you confirm you have authority to bind it.

4. Pricing & payment

• Your price is the one agreed in writing in your proposal.
• Project fees may require a deposit before work begins. Retainers are billed monthly in advance.
• Invoices are due within 7 days unless agreed otherwise. We may pause work on overdue accounts.
• Advertising spend paid to platforms (e.g. Meta, Google, TikTok) is separate from our fees and is your responsibility.
• Prices exclude any applicable taxes.

5. Your responsibilities

• Give us accurate information, timely feedback and the access we need
• Make sure the materials you give us (logos, images, data, claims) are yours to use and lawful
• Comply with advertising platform policies and the laws that apply to your industry

6. Results

Marketing results depend on many things outside our control: your product, pricing, market, competition, platform changes and your team’s follow-up. Case studies show past results for specific clients; they are not a promise of the same results for you. We do not guarantee any specific revenue, leads or return.

7. Intellectual property

Once paid in full, you own the final deliverables created specifically for you. We keep ownership of our pre-existing tools, templates, know-how and frameworks, and grant you a licence to use them as part of the deliverables. Unless you tell us otherwise in writing, we may show non-confidential work in our portfolio.

8. Confidentiality

Both sides will keep the other’s confidential information private and use it only for the engagement.

9. Third-party platforms

We are not responsible for the actions, outages, policy changes, account restrictions or bans of third-party platforms (such as Meta, Google, Shopify or WhatsApp).

10. Limitation of liability

To the fullest extent allowed by law, we are not liable for indirect or consequential losses, including lost profits. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.

11. Termination

Either side may end a retainer with 30 days’ written notice, unless your agreement says otherwise. Fees for work already done remain payable.

12. Website use

Content on this site is for general information. Please do not copy, scrape or misuse it.

13. Governing law

These Terms are governed by the laws of Malaysia, and the courts of Kuala Lumpur have jurisdiction.

14. Contact